Business switchboards fell short during pandemic

As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience

Six customer-benefits of live chat after a year that changed everything

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time

Six crimes of modern-day call handling

From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business

Time challenge: how law firms can keep up with new business demands

Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.

How can I speak to more clients, when I can’t work any harder?

The rise of ‘e-presenteeism’ is accelerating the issue of burnout within employees, how can organisations and individuals set new boundaries for work?

Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand

As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny

Top tips to tackle phone-fear among young workers

Many younger employees have developed telephobia as a result of their dependence on texting and messaging. Moneypenny’s Carrie Pickett shares her top tips for best phone ettiquette