Survey: how are operational changes affecting the role of facilities management?

From unpredictable office utilisation to significant shifts in business operations, a new survey asks the facilities management world how the are responding to rapid changes in the world of work

Addressing the challenge and importance of a 24/7 switchboard

Throughout the pandemic people have come to expect 24/7 responses from businesses, a new report by Moneypenny looks at the challenges and opportunities to meet this new demand

Keeping the magic of Front of House alive in a tech-enabled world

As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients

How reducing interruptions can help tackle workplace burnout

From streamlining virtual platforms to effective time management, Moneypenny look at the potential ways to reduce interruptions in the workplace to improve overall employee wellbeing

How accountants can effectively respond to new priorities

Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.

The power of listening

From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs

Business switchboards fell short during pandemic

As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience

Six customer-benefits of live chat after a year that changed everything

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time