From unpredictable office utilisation to significant shifts in business operations, a new survey asks the facilities management world how the are responding to rapid changes in the world of work
Throughout the pandemic people have come to expect 24/7 responses from businesses, a new report by Moneypenny looks at the challenges and opportunities to meet this new demand
As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients
From streamlining virtual platforms to effective time management, Moneypenny look at the potential ways to reduce interruptions in the workplace to improve overall employee wellbeing
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time