Survey: how are operational changes affecting the role of facilities management?

From unpredictable office utilisation to significant shifts in business operations, a new survey asks the facilities management world how they are responding to rapid changes

The pandemic has marked a significant shift in the role of the facilities and operations profession. As the workplace continues to evolve post-pandemic, so does the role of facilities management (FM). Unpredictable workplace flows and the rise of hybrid working has added an additional layer of complexity to the future of FM and operations.

More changes to the workplace are on the horizon and FMs are understandably getting nervous. In response, leading outsourced communications provider Moneypenny is running a survey for facilities staff to compare what their peers think of these current changes. The survey allows FMs and operations professionals to share their thoughts on hybrid working, the future utilisation of office space, and how these changes might evolve their job role – both positively and negatively.

‘New work patterns and technologies are rapidly changing the scope of the facilities management role…’

Jess Pritchard, Head of Corporate Sector at Moneypenny, said: ‘It’s been such an unsettling time for operations and FM workers over the past year, with new working patterns for staff changes to their buildings and specifics of their jobs – including getting to grips with new technology. This uncertainty doesn’t look like it’s going to abate any time soon.

‘No one wants to feel that they’re alone during times of uncertainty, so we want to help operations and facilities professionals understand what their peers are thinking and how they plan to navigate the next year, including reducing operational costs and headcount.’

Moneypenny will share its results from the survey in October. To take part in the ‘Future Role of Facilities and Operations’ survey, click here.

Moneypenny are a Global Partner of WORKTECH Academy.
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