culture change

Six crimes of modern-day call handling

From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business

Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand

As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny

Why listening skills should be prioritised after pandemic

Listening to work colleagues can be hard work at the best of times. With the rise of hybrid working, is it time for our listening skills to go into empathic overdrive?

Rising resilience: how to create a resilient working culture

In a time of constant change, resilience has never been a more critical characteristic for the workforce and workplace. A report by Nespresso highlights how individuals, teams and environments can remain resilient during times of flux

Deutsch demand: five tips for talent acquisition in Germany

From creating open and transparent workplace cultures to providing competitive work perks, new talent acquisition models in Germany aim to cast the net wider in the global talent pool

China’s return to the office signals post-pandemic future

In our latest WORKTECH Wednesday Briefing, we explore how Chinese workers are already road-testing the hybrid working model and preview an event exploring the impact of the pandemic on learning and innovation

The space programme that is shooting for the stars

This WORKTECH Wednesday Briefing examines how Google is experimenting with post-pandemic workplace design to attract young talent, explores new workplace perks and pays tribute to the founder of Gensler

Excuse me, can I interrupt you and boost your wellbeing?

Our latest WORKTECH Wednesday Briefing looks at why interruptions at work can be beneficial, how the whitest paint can cool buildings, and which firms topped Fortune magazine’s list of best places to work