From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business
As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny
Listening to work colleagues can be hard work at the best of times. With the rise of hybrid working, is it time for our listening skills to go into empathic overdrive?
In a time of constant change, resilience has never been a more critical characteristic for the workforce and workplace. A report by Nespresso highlights how individuals, teams and environments can remain resilient during times of flux
From creating open and transparent workplace cultures to providing competitive work perks, new talent acquisition models in Germany aim to cast the net wider in the global talent pool
In our latest WORKTECH Wednesday Briefing, we explore how Chinese workers are already road-testing the hybrid working model and preview an event exploring the impact of the pandemic on learning and innovation
This WORKTECH Wednesday Briefing examines how Google is experimenting with post-pandemic workplace design to attract young talent, explores new workplace perks and pays tribute to the founder of Gensler
Our latest WORKTECH Wednesday Briefing looks at why interruptions at work can be beneficial, how the whitest paint can cool buildings, and which firms topped Fortune magazine’s list of best places to work