productivity
Health-first workplace scores highly in US wellbeing poll
A survey of the American workforce from the International WELL Building Institute reveals that employers who prioritise health, diversity and inclusion fare best on staff loyalty and performance
Conflicting views: why the return to office is proving so hard
Despite sharing the same organisational goals, when it comes to making decisions on whether to stay at home or return to onsite work, employers are from Venus and employees are from Mars
Moneypenny HQ: a people-focused approach to design
Leading outsourced communications service Moneypenny created an award-winning flagship headquarters in the UK with the sole aim to make their workforce happy
How accountants can effectively respond to new priorities
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Business switchboards fell short during pandemic
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
Time challenge: how law firms can keep up with new business demands
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
How can I speak to more clients, when I can’t work any harder?
The rise of ‘e-presenteeism’ is accelerating the issue of burnout within employees, how can organisations and individuals set new boundaries for work?
