Communication
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Business switchboards fell short during pandemic
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Six crimes of modern-day call handling
From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business
Time challenge: how law firms can keep up with new business demands
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand
As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny
Reaping rewards: six key tips from America’s top employers
A culture of openness, valuing employees and juicy employee benefits set great employers apart from the rest. Analysis of Fortune magazine’s 100 Best Companies to Work For 2018 survey suggests key themes companies should adopt this year
Four ways environmental graphics can improve employee experience
From wayfinding and visual communications to improving creativity and mental focus, experiential graphic design can play a critical role in how we interact with our workplace
