From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
The rise of ‘e-presenteeism’ is accelerating the issue of burnout within employees, how can organisations and individuals set new boundaries for work?
As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny
Many younger employees have developed telephobia as a result of their dependence on texting and messaging. Moneypenny’s Carrie Pickett shares her top tips for best phone ettiquette