experience

Addressing the challenge and importance of a 24/7 switchboard

Throughout the pandemic people have come to expect 24/7 responses from businesses, a new report by Moneypenny looks at the challenges and opportunities to meet this new demand

Keeping the magic of Front of House alive in a tech-enabled world

As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients

How accountants can effectively respond to new priorities

Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.

The power of listening

From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs

Six customer-benefits of live chat after a year that changed everything

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time

Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand

As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny

security

Is it time for a mobile-first approach to building access?

As more organisations pivot to a mobile-first return to the office, will smart phone technology revolutionise building access and security? A new report by HID Global and WORKTECH Academy highlights the key challenges ahead

The space programme that is shooting for the stars

This WORKTECH Wednesday Briefing examines how Google is experimenting with post-pandemic workplace design to attract young talent, explores new workplace perks and pays tribute to the founder of Gensler