experience
Addressing the challenge and importance of a 24/7 switchboard
Throughout the pandemic people have come to expect 24/7 responses from businesses, a new report by Moneypenny looks at the challenges and opportunities to meet this new demand
Keeping the magic of Front of House alive in a tech-enabled world
As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients
How accountants can effectively respond to new priorities
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand
As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny
Key themes in the Golden City: what we learnt in San Francisco
With a reputation for future-forward innovation, WORKTECH’s 2019 San Francisco conference didn’t disappoint with discussions of neural experience, progressive wellness and smart human-machine collaboration
Workplace refresh: five reasons to bring back the water cooler
We all remember that ‘water cooler’ moment – now there are good reasons to revive the hydration station in the office
