productivity
Moneypenny HQ: a people-focused approach to design
Leading outsourced communications service Moneypenny created an award-winning flagship headquarters in the UK with the sole aim to make their workforce happy
How accountants can effectively respond to new priorities
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Business switchboards fell short during pandemic
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
Time challenge: how law firms can keep up with new business demands
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
How can I speak to more clients, when I can’t work any harder?
The rise of ‘e-presenteeism’ is accelerating the issue of burnout within employees, how can organisations and individuals set new boundaries for work?
Getting ahead of the curve: three pillars for surviving Covid-19
The post-pandemic world of work is set to look very different, but the need to recruit and retain top talent remains the same. How can companies come out on top after the crisis?
Turning to tech: managing a safe return to work
Getting employees back to work in the office is possible, but complex. This article from Condeco investigates how organisations can safely return to the office, with technology at the heart of the strategic plan
