workplace strategy

experience

Why ‘experience journeys’ are critical to a switch to hybrid work

This WORKTECH Briefing looks at the critical role of experience mapping in shaping the future of work and the debate behind UK civil servants being forced back to the office

Design dilemma: what do we do now with all this plexiglass?

This WORKTECH Briefing looks at life after plastic partitions, returning to the office to focus, and disruptive design principles for new workplace thinking

The Future of Flex: can UK flexible workspace bounce back?

After a bruising time during lockdown, the UK’s flexible office space sector could be poised to grow fast off the back of increased corporate interest, according to a new report from architects AFK with WORKTECH Academy

How accountants can effectively respond to new priorities

Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.

Business switchboards fell short during pandemic

As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience

Six customer-benefits of live chat after a year that changed everything

2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time

Six crimes of modern-day call handling

From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business

Time challenge: how law firms can keep up with new business demands

Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.