With the pressure on peer-to-peer insights greater than ever, Moneypenny is calling all law firms to participate in its latest research to uncover the trends within legal inbound marketing and the impact the pandemic has had on business acquisition in the industry
As we shift to new ways of working, communication and customer service is critical to any business strategy. Moneypenny has joined WORKTECH Academy as a Global Partner to share the latest thinking in the field
Throughout the pandemic people have come to expect 24/7 responses from businesses, a new report by Moneypenny looks at the challenges and opportunities to meet this new demand
As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients
From streamlining virtual platforms to effective time management, Moneypenny look at the potential ways to reduce interruptions in the workplace to improve overall employee wellbeing
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience