Partners
Keeping the magic of Front of House alive in a tech-enabled world
As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients
How reducing interruptions can help tackle workplace burnout
From streamlining virtual platforms to effective time management, Moneypenny look at the potential ways to reduce interruptions in the workplace to improve overall employee wellbeing
How accountants can effectively respond to new priorities
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Business switchboards fell short during pandemic
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Six crimes of modern-day call handling
From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business
Time challenge: how law firms can keep up with new business demands
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
