experience
Claves para optimizar el comportamiento ambiental de los materiales
Los edificios son responsables del 36 per cent del consumo de la energía, el 38 per cent de las emisiones de carbono y el 50 per cent de la utilización de los recursos en todo el planeta
Corporate communication leader joins Academy as Global Partner
As we shift to new ways of working, communication and customer service is critical to any business strategy. Moneypenny has joined WORKTECH Academy as a Global Partner to share the latest thinking in the field
Addressing the challenge and importance of a 24/7 switchboard
Throughout the pandemic people have come to expect 24/7 responses from businesses, a new report by Moneypenny looks at the challenges and opportunities to meet this new demand
Keeping the magic of Front of House alive in a tech-enabled world
As we progress into a post-pandemic workplace, a new report by Moneypenny has revealed that the role of Front of House is changing as organisations need to leave a more lasting impression on their clients
How accountants can effectively respond to new priorities
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand
As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny
