experience
The power of listening
From passive hearing to active listening, Moneypenny looks at the benefits behind really hearing customer needs
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Fail to prepare, prepare to fail: why businesses must plan now for post-lockdown demand
As the pandemic continues to be a catalyst for change, organisations are under more pressure than ever to quickly respond to new demands, says outsourced communications provide Moneypenny
Key themes in the Golden City: what we learnt in San Francisco
With a reputation for future-forward innovation, WORKTECH’s 2019 San Francisco conference didn’t disappoint with discussions of neural experience, progressive wellness and smart human-machine collaboration
Workplace refresh: five reasons to bring back the water cooler
We all remember that ‘water cooler’ moment – now there are good reasons to revive the hydration station in the office
Why the activity-based wardrobe is an extension of agile working
In the switch from suits to sneakers, a new wave of agile working is giving corporate employees freedom over their work apparel. Jeans and t-shirts are no longer reserved for quirky tech start-ups
Should I stay or should I go? Ten pillars of talent acquisition
As the war for talent gets increasingly fierce, will location and employee experience trump job role and salary? A new white paper by Aramark looks into the different considerations of attracting top talent
