workplace strategy
Going global: how to manage international business expansion in a post-Covid era
From cultural cohesion to supercharging people with the right technology, Moneypenny’s CEO Joanna Swash explains the challenges and opportunities for growing an SME business overseas
Moneypenny launches research into legal marketing trends
With the pressure on peer-to-peer insights greater than ever, Moneypenny is calling all law firms to participate in its latest research to uncover the trends within legal inbound marketing and the impact the pandemic has had on business acquisition in the industry
Survey: how are operational changes affecting the role of facilities management?
From unpredictable office utilisation to significant shifts in business operations, a new survey asks the facilities management world how they are responding to rapid changes
How accountants can effectively respond to new priorities
Strengthening client service is the biggest priority for accountancy firms in 2021, despite plans to also reduce head count, according to a recent report.
Business switchboards fell short during pandemic
As we migrate towards a ‘new normal’ work set-up, organisations need to prioritise the customer communication experience
Six customer-benefits of live chat after a year that changed everything
2020 was the year that changed everything – including how many of us chose to converse with businesses and brands and what we expect from them in return. Moneypenny share six benefits of staying connected in real time
Six crimes of modern-day call handling
From slow response times to inconsistent service delivery, Moneypenny reveal the six common mistakes made in call handling to save companies missing out on new business
Time challenge: how law firms can keep up with new business demands
Legal professionals are too busy to win new business, despite the average case value being almost £4,000, according to a new industry report.
